Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the Nur Marketing Agency website and any services provided by Nur Marketing Agency ("we", "us", "our"). By contacting us, engaging our services, or using this website, you agree to these Terms. If you do not agree, please do not use our website or services.

Nur Marketing Agency provides digital marketing services, including:

• Advertising (Meta & Google Ads)
• Social media marketing
• Videography, photography & drone footage
• Design (branding, social creatives, UI/UX)
• Web and app development
• Marketing and business consultation

The exact scope, deliverables, timeline, and pricing for any project will be agreed upon separately with each client before work begins, whether verbally, in writing, or via a signed agreement.

Services typically begin after you reach out to us via WhatsApp, phone, email, or in person, and we agree together on the scope of work, timeline, and pricing. We do not use online forms or automated booking systems, so all engagements are confirmed directly between you and our team.

Payment terms (amount, schedule, and method) are agreed upon with each client individually before or at the start of a project. In general:

• An advance payment may be required before work begins
• Remaining payments are due as outlined in the agreed plan
• Late payments may pause ongoing work until resolved

To help us deliver quality work on time, clients agree to:

• Provide accurate information, assets, and access needed for the project
• Respond to feedback requests in a reasonable timeframe
• Ensure they have the rights to any content, logos, or materials they provide to us

Final deliverables (designs, videos, websites, or apps) become the client's property once the project is completed and paid for in full, unless otherwise agreed. Nur Marketing Agency retains the right to showcase completed work in our portfolio, website, and social media, unless the client requests confidentiality in advance.

When we run advertising campaigns on platforms such as Meta or Google on a client's behalf, those campaigns are subject to the respective platform's own terms, policies, and approval processes. We are not responsible for ad rejections, account restrictions, or performance issues caused by changes to third-party platform policies or algorithms.

While we work to deliver the best possible results for every project, marketing and advertising outcomes (such as reach, engagement, leads, or sales) depend on many factors outside our control, including market conditions and platform behavior. We do not guarantee specific results, rankings, or revenue outcomes.

Significant changes to an agreed project scope may affect timelines and pricing, and will be discussed with the client before proceeding. If a project is cancelled after work has begun, payment is due for work already completed.

Nur Marketing Agency is not liable for any indirect, incidental, or consequential damages arising from the use of our services or website, including loss of profits, data, or business opportunities, to the fullest extent permitted by law.

This website is provided for informational purposes. You agree not to misuse the website, attempt unauthorized access, or use it in any way that could damage or disable it.

We may update these Terms from time to time to reflect changes in how we operate. Continued use of our website or services after changes are posted means you accept the updated Terms.

These Terms are governed by the laws of Bangladesh. Any disputes arising from these Terms or our services will be handled in accordance with applicable local law.

If you have any questions about these Terms & Conditions, reach out to us:

• Phone: +880 1882-173016
• Email: nurmarketinghelpline@gmail.com
• Address: Thanapokor Par, Adarsha Sadar, Cumilla, Bangladesh